Losing Patients to Poor Communication?
Manual communication doesn't scale and costs you patients daily
High No-Show Rates
25-30% no-show rates cost clinics thousands monthly. Manual reminder calls don't work at scale.
Automated SMS/email reminders sent 24hrs, 3hrs, and 1hr before appointments reduce no-shows to under 10%
Staff Overwhelmed with Calls
Reception spends 3-4 hours daily making reminder calls, answering routine questions, and confirming appointments.
Automated two-way SMS handles confirmations, rescheduling requests, and FAQs without staff intervention
Inconsistent Messaging
Every staff member communicates differently. Patients get confused with inconsistent instructions and information.
Template-based messaging ensures every patient gets accurate, consistent communication
Can't Reach Patients After Hours
Patients book appointments, then forget. No way to send reminders outside business hours.
24/7 automated communication reaches patients anytime via their preferred channel
Expensive SMS Costs
Traditional SMS services charge $0.05-0.10 per message with hidden fees and minimum commitments.
WIO CLINIC SMS costs $0.02/message with auto-purchase and volume discounts
No Personalization
Generic 'You have an appointment' messages feel robotic and get ignored.
Dynamic templates with patient name, doctor, time, and custom instructions increase engagement
Multi-Channel Communication
Reach patients where they are, with the right message at the right time
SMS Messaging
Instant delivery with 98% open rate. Perfect for time-sensitive appointment reminders and confirmations.
- Two-way messaging
- Unicode support
- Link tracking
- Delivery receipts
Email Communication
Rich content for detailed instructions, forms, and educational materials. Full branding support.
- HTML templates
- Attachments
- Click tracking
- Unsubscribe management
Push Notifications
Mobile-responsive web push for instant alerts. No app installation required.
- Instant delivery
- Action buttons
- Rich media
- Silent updates
WhatsApp Business
Popular messaging for international patients. Supports media and interactive buttons.
- Media sharing
- Quick replies
- Read receipts
- Template messages
Smart Template System
Pre-built templates for every scenario. Customize with dynamic variables.
Create once, use everywhere. Templates support multiple languages and automatic variable substitution.
Communication Automation
Set it and forget it. WIO CLINIC handles the rest.
Transparent SMS Credit System
Pay only for what you send. No hidden fees or contracts.
| Volume | Price per SMS | Savings |
|---|---|---|
| 0-1,000 SMS | $0.025/SMS | Standard rate |
| 1,001-5,000 SMS | $0.022/SMS | 12% discount |
| 5,001-20,000 SMS | $0.020/SMS | 20% discount |
| 20,000+ SMS | $0.018/SMS | 28% discount |
Smart Auto-Purchase
Never run out of SMS credits. Set minimum balance and auto-purchase amount.
Communication Analytics
Track what works. Optimize what doesn't.
Delivery Rate
Track successful message delivery across all channels
Open Rate
See when patients open emails and click links
Response Rate
Monitor two-way SMS confirmations and replies
No-Show Reduction
Measure impact of reminders on appointment attendance
Communication Success Stories
Real results from clinics using WIO CLINIC communication tools
"No-shows dropped from 28% to 9% in the first month. The automated SMS reminders are a lifesaver. Patients love the ability to confirm with a simple reply."
"We used to spend 4 hours daily calling patients for reminders. Now it's completely automated. Our front desk can focus on patient care instead of phone calls."
"The template system is brilliant. We created templates for every scenario - reminders, confirmations, payment notices. Messages are consistent and professional every time."
Communication Questions
How much do SMS messages cost?
SMS costs start at $0.025/message with volume discounts down to $0.018/message for high-volume users. Email and push notifications are included free. No monthly minimums or hidden fees.
Can patients reply to SMS messages?
Yes! Our two-way SMS allows patients to reply with confirmations (C), rescheduling requests (R), or questions. Staff sees replies in real-time and can respond from the dashboard.
What happens if I run out of SMS credits?
You can enable auto-purchase to automatically buy credits when balance is low. Or purchase credits manually anytime. Messages are queued if balance is zero until you add credits.
Can I customize message templates?
Absolutely. You can create custom templates with dynamic variables (patient name, appointment time, doctor name, etc.), conditional logic, and multi-language support. Use our pre-built templates or create from scratch.
Are messages HIPAA compliant?
Yes. All messages are encrypted in transit and at rest. We have Business Associate Agreements with all communication providers. You control what patient information is included in messages.
Can I send bulk messages to all patients?
Yes, you can send announcements, health tips, or seasonal reminders to patient groups. Filter by visit frequency, diagnosis, or custom criteria. All bulk messages comply with opt-out requirements.
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