Perdez-vous des Patients à Cause d'une Mauvaise Communication ?
La communication manuelle ne s'adapte pas et vous coûte des patients quotidiennement
High No-Show Rates
25-30% no-show rates cost cliniques thousands par mois. Manual reminder calls don't work à scale.
Automated SMS/email reminders sent 24hrs, 3hrs, et 1hr before rendez-vous reduce no-shows à under 10%
Staff Overwhelmed avec Calls
Reception spends 3-4 hours quotidiennement making reminder calls, answering routine questions, et confirming rendez-vous.
Automated two-way SMS handles confirmations, rescheduling requests, et FAQs without personnel intervention
Inconsistent Messaging
Every personnel member communicates differently. Patients get confused avec inconsistent instructions et informations.
Template-based messaging ensures every patient gets accurate, consistent communication
Can't Reach Patients After Hours
Patients book rendez-vous, then forget. No way à send reminders outside business hours.
24/7 automatisé communication reaches patients anytime via their preferred channel
Expensive SMS Costs
Traditional SMS services charge $0.05-0.10 per message avec hidden fees et minimum commitments.
WIO CLINIC SMS costs $0.02/message avec auto-purchase et volume discounts
No Personalization
Generic 'You have an rendez-vous' messages feel robotic et get ignored.
Dynamic templates avec patient name, médecin, time, et custom instructions increase engagement
Communication Multi-Canal
Reach patients where they are, avec the right message à the right time
Messages SMS
Instant delivery avec High open rate. Perfect pour time-sensitive rendez-vous reminders et confirmations.
- Two-way messaging
- Unicode support
- Associez suivi
- Delivery receipts
Communication par E-mail
Rich content pour détaillé instructions, forms, et educational materials. Full branding support.
- HTML templates
- Attachments
- Click suivi
- Unsubscribe gestion
Notifications Push
Mobile-responsive web push pour instantané alerts. No app installation required.
- Instant delivery
- Action buttons
- Rich media
- Silent updates
WhatsApp Business
Popular messaging pour international patients. Supports media et interactive buttons.
- Media sharing
- Rapide replies
- Read receipts
- Template messages
Smart Template System
Pre-built templates pour every scenario. Customize avec dynamic variables.
Créer once, utilisation everywhere. Templates support multiple languages et automatic variable substitution.
Communication Automation
Set it et forget it. WIO CLINIC handles the rest.
Transparent SMS Credit System
Pay only pour what you send. No hidden fees ou contracts.
| Volume | Price per SMS | Savings |
|---|---|---|
| 0-1,000 SMS | $0.025/SMS | Standard rate |
| 1,001-5,000 SMS | $0.022/SMS | 12% discount |
| 5,001-20,000 SMS | $0.020/SMS | 20% discount |
| 20,000+ SMS | $0.018/SMS | 28% discount |
Smart Auto-Purchase
Never run out de SMS credits. Set minimum balance et auto-purchase amount.
Communication Analytics
Suivez what works. Optimize what doesn't.
Delivery Rate
Suivez successful message delivery across all channels
Open Rate
See when patients open emails et click links
Response Rate
Surveillez two-way SMS confirmations et replies
No-Show Reduction
Measure impact de reminders sur rendez-vous attendance
Communication Success Stories
Real results de cliniques using WIO CLINIC communication tools
"No-shows dropped de 28% à 9% dans the first month. The automatisé SMS reminders are a lifesaver. Patients love the ability à confirm avec a simple reply."
"We used à spend 4 hours quotidiennement calling patients pour reminders. Now it's completly automatisé. Our front desk can focus sur patient care instead de phone calls."
"The template système is brilliant. We created templates pour every scenario - reminders, confirmations, paiement notices. Messages are consistent et professional every time."
Communication Questions
How much do SMS messages cost?
SMS costs start à $0.025/message avec volume discounts down à $0.018/message pour high-volume users. Email et push notifications are included free. No par mois minimums ou hidden fees.
Can patients reply à SMS messages?
Yes! Our two-way SMS allows patients à reply avec confirmations (C), rescheduling requests (R), ou questions. Staff sees replies dans en temps réel et can respond de the dashboard.
What happens if I run out de SMS credits?
You can enable auto-purchase à automatically buy credits when balance is low. Or purchase credits manually anytime. Messages are queued if balance is zero until you add credits.
Can I customize message templates?
Absolutely. You can create custom templates avec dynamic variables (patient name, rendez-vous time, médecin name, etc.), conditional logic, et multi-language support. Use our pre-built templates ou create de scratch.
Are messages HIPAA compliant?
Yes. All messages are encrypted dans transit et à rest. We have Business Associate Agreements avec all communication providers. You contrôle what patient informations is included dans messages.
Can I send bulk messages à all patients?
Yes, you can send announcements, health tips, ou seasonal reminders à patient groups. Filtrer par visit frequency, diagnostic, ou custom criteria. All bulk messages comply avec opt-out requirements.
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