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Lab Case Management

Track every lab case from impression to delivery — with alerts for delays.

Why lab delays cost dental practices patients and revenue

A crown that arrives a week late means rescheduling the cementation appointment, extending the patient's temporary, and absorbing the coordination cost. Practices with 20–30 active lab cases at any time can't track these effectively without a dedicated system.

Lab cases tracked by memory and phone calls

Without a system, tracking a crown's production status means calling the lab. By the time a delay is discovered, the appointment has already been scheduled.

Specifications are communicated imprecisely

When lab instructions are given verbally or by handwritten note, details are missed — shade, material, dimensions — leading to rework that delays treatment and strains lab relationships.

Rework and returns are untracked

When a prosthetic comes back requiring adjustment, there's no systematic record of why — making it impossible to identify recurring quality issues with specific labs or technicians.

End-to-end lab case management in WIO CLINIC

Work Order Creation from Clinical Sessions

Lab work orders are created directly from the patient's clinical session — linked to the tooth, the treatment plan, and the patient record. Specifications, shade, material, and design notes are captured at source.

Stage-Based Production Tracking

Work orders progress through configurable production stages with per-stage timers: received, in-production, quality-check, ready for delivery. Each stage transition is timestamped for turnaround analysis.

QC Inspection Checkpoints

Structured quality control checkpoints before delivery ensure every item meets clinical standards. Defects are categorised and documented. Rejection triggers a rework workflow with reason recording.

Due Date Management and Delay Alerts

Each work order has a due date aligned with the patient's next appointment. When a case is at risk of not arriving on time, alerts give clinical staff time to contact the patient before they arrive expecting their crown.

Lab-to-Clinic Messaging via Case Notes

Lab technicians and clinicians communicate within the work order via case notes — with image attachments for design queries and adjustments. No separate messaging tool required.

Lab Invoicing with Templates

Generate invoices for lab work from configurable templates — materials, labor, and work type automatically calculated. Supports internal lab billing (clinic to lab department) and external lab vendor invoicing.

Rework tracking and lab quality analytics

Every rejected or returned case is documented with reason category — fit, shade, breakage, design — and corrective action. Rework rate analytics per technician, material, and lab identify systemic quality issues. Use this data to have informed conversations with lab partners about quality improvement.

Explore the full Dental Clinic platform →

No more lost cases. No more surprise delays.

See how WIO CLINIC's lab case management keeps every prosthetic on track — from the impression to the patient's chair.

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WIO CLINIC, dünya çapında klinik operasyonlarını dönüştürmeye kararlı kapsamlı bir sağlık yönetim platformudur. Bu web sitesi ve hizmetleri bilgilendirme amaçlı sağlanmaktadır. Tüm tıbbi ve sağlıkla ilgili bilgiler kalifiye sağlık profesyonelleri ile doğrulanmalıdır. WIO CLINIC, HIPAA, GDPR ve yerel sağlık düzenlemeleri dahil olmak üzere uluslararası sağlık veri koruma standartlarına uygundur. Platformumuz ISO/IEC 9001 (Kalite Yönetimi), ISO/IEC 27001 (Bilgi Güvenliği), ISO/IEC 27017 (Bulut Güvenliği), ISO/IEC 27018 (Bulut Gizliliği), ISO 13606 (Elektronik Sağlık Kaydı İletişimi), ISO/HL7 27931 (Veri Değişim Standartları), ISO 9241-210 (İnsan Merkezli Tasarım), ISO 25010 (Yazılım Kalitesi), ISO 18308 (ESK Mimarileri için Gereksinimler) ve ISO 21549 (Hasta Sağlık Kartı Verileri) kapsamında sertifikalıdır. Tüm ticari markalar, hizmet markaları ve logolar ilgili sahiplerinin mülkiyetindedir. Bu platformun kullanımı, Hizmet Şartlarımız ve Gizlilik Politikamızın kabul edildiği anlamına gelir.

WIO CLINIC is a product of WIO Software. All rights reserved. The information provided on this website is for general informational purposes only. WIO CLINIC and its services are subject to our terms of service and privacy policy.