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Automated Reminders

Cut no-show rates with timely SMS, email, and WhatsApp reminders for every appointment type.
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No-shows waste clinic capacity and delay care

Annual eye exams, post-op checks, and follow-up IOP tests are easy to forget — especially when reminders are sent manually or not at all.

High no-show rates
Ophthalmology patients often skip routine annual check-ups when no proactive reminder reaches them.
Manual reminder burden
Staff calling patients individually for tomorrow's list consumes hours that could go to clinical support.
Critical follow-ups missed
Post-cataract or post-LASIK check appointments skipped because reminder wasn't sent after surgery.
Automated reminder capabilities
Multi-channel reminders triggered by appointment type.
SMS & WhatsApp reminders
Send reminders 48h, 24h, and 2h before appointment via the patient's preferred channel.
Post-op follow-up reminders
Automatically trigger reminders for 1-day, 1-week, and 1-month post-surgery check-ups.
Annual screening recall
Schedule and send annual eye exam recall messages based on last visit date.
Custom reminder templates
Configure reminder text per appointment type (routine exam, surgery, IOP check) with clinic branding.
Confirmation and cancellation links
Let patients confirm or cancel directly from the reminder message — no call needed.
Reminder delivery tracking
See delivery status (sent, delivered, read) per message to confirm patients received the communication.
Set once, runs automatically for every appointment
Reminder rules are configured per appointment type and run without staff intervention.
See the full ophthalmology platform →
Fewer no-shows. Fuller schedules. Better care.
WIO CLINIC automated reminders keep ophthalmology patients on their care path.
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