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Payment Reminders

Automated follow-ups that recover outstanding balances without awkward calls.
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Why dental practices struggle to collect on time

High-value dental treatments — implants, orthodontics, full-arch restorations — are routinely split into installment plans. When payments become overdue, clinics face an uncomfortable choice: damage the patient relationship with repeated calls, or let revenue slip.

Overdue installments go unnoticed
Without automated tracking, overdue installments accumulate undetected until the finance team runs a manual report.
Collection calls damage relationships
Staff dislike making collection calls, patients resent receiving them — the process hurts both retention and morale.
No payment link in the reminder
Even when reminders do go out, patients must log in to pay — adding friction that delays settlement.
Automated payment collection built into every installment plan
Installment Plan Reminders
The unified reminder engine automatically sends SMS and email alerts when installment due dates approach, with configurable lead times per clinic.
WhatsApp Payment Alerts
Send overdue and upcoming payment alerts via WhatsApp — the channel with the highest open rate — including a direct payment link in every message.
Public Payment Portal Links
Each reminder message includes a unique, secure payment link. Patients pay directly without logging in — one tap from SMS to paid invoice.
Per-Installment Tracking
Every installment is individually tracked as paid, upcoming, or overdue. Grace period, late payment status, and escalation rules are all configurable.
Family-Shared Installment Plans
One payment plan can span family members — useful for multi-patient treatment programmes. A single guardian receives all reminders and makes consolidated payments.
Overdue Reconciliation Reports
The financial dashboard surfaces outstanding accounts with aging — flagging which patients are overdue by how many days, with quick-action payment creation.
Credit scoring before offering installments
WIO CLINIC's internal credit scoring analyses each patient's payment history and outstanding balance before you create a plan — so you can set appropriate limits and avoid extending credit to habitually late payers.
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Collect what you've earned — automatically
See how WIO CLINIC's payment reminder system reduces overdue balances and removes the discomfort from collections.
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