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Automated Appointment Reminders

Scheduled SMS and email reminders sent automatically before every aesthetic appointment — with preparation instructions, no-show reduction, and full delivery tracking.
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No-shows in aesthetic clinics hit harder

Aesthetic procedure slots are longer and more expensive to fill last-minute than a standard GP appointment. Each no-show for a laser or surgical session represents significant lost revenue.

Long slots wasted on no-shows
A 90-minute laser treatment slot left empty by a no-show is nearly impossible to fill on the day — the revenue impact is immediate and unrecoverable.
No treatment-specific prep reminders
Generic appointment reminders don't include the procedure-specific preparation instructions aesthetic patients need (sun avoidance, no alcohol, remove makeup).
Manual reminder calls by staff
Having staff call each patient the day before is time-consuming, inconsistent, and limited to business hours when patients are least likely to answer.
Reminders built for aesthetic appointments
24-hour and 1-hour reminders
Two-point reminder cadence — the 24h message gives patients time to reschedule, the 1h message confirms same-day attendance and reduces last-minute no-calls.
Customizable reminder content
Each clinic configures reminder message content — include procedure-specific prep instructions (arrive with clean skin, avoid retinol, stop blood thinners) in the reminder itself.
SMS delivery
Reminders sent via SMS with appointment details and the clinic's contact number — patients can reply to confirm or request a reschedule.
Email reminders
Formatted email reminders with appointment summary, provider name, location, and any pre-treatment instructions in a readable format.
Delivery tracking
Each reminder has a delivery status — sent, delivered, failed — giving clinic managers visibility into which patients were successfully notified.
Configurable intervals
Beyond 24h and 1h defaults, configure additional reminder points — 48h for longer procedures, 3h for same-day confirmations.
Part of a unified notification system
Appointment reminders use the same delivery engine as installment payment reminders and treatment series follow-ups — consistent delivery across all patient communications.
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Fill every slot. Miss no patient.
Automated reminders that prevent aesthetic clinic no-shows without a single manual call from your team.
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